Trust Rules: How the world’s best managers create great places to work Bob Lee creates 16 rules to make good managers great managers

Now available in all bookstores across Ireland and on https://www.amazon.co.uk

Have you always wondered what makes a happy employee? What makes and keeps an employee engaged in their role? Many companies now offer extra perks to their employees from health insurance to free snacks and possibly even a day off for their birthday and personal interests, but is this enough? Is this everything an employee wants from their job?

 ‘Trust Rules: How the World’s Best Managers Create Great Places to Work’, the international best-seller on how to build a workplace culture that achieves remarkable business results, is now available in bookstores across Ireland.

Written by Bob Lee, a leading authority on how workplace culture drives business performance, Trust Rules is a straight talking, no-jargon, business book that outlines 16 simple rules to help managers to build better teams and a remarkable work environment, leading to market-beating business results.

Based on research insights from two million employees in 80+ countries, Trust Rules explains the central role that managers play in driving employee engagement in the world’s best-managed businesses, leading to greater productivity and competitive advantage.

The research shows that the best managers do much the same as every other manager – they just do it more thoughtfully, more sincerely, and more consistently than everyone else. While only small margins separate the world’s best managers from most of their colleagues, the impact can be immense. So, what is the single factor that separates great managers from ordinary managers? Simply, it’s the level of trust that exists between these managers and their employees

‘Trust Rules’ explains the practical steps that these managers take to build a high-trust workplace culture which drives employee engagement, which in turn leads to greater productivity and competitive advantage.

The 16 Trust Rules are intuitive, practical, and surprisingly easy to live by. In fact, most managers already do much of what Bob suggests, and they do it reasonably well. However, while most managers do it well enough to ensure that their businesses survive, they don’t do it well enough to cause them to thrive. Lee’s insight is simple and powerful – small margins drive big results, and the world’s best companies achieve their superior results because of minor differences in how they manage their people.

Trust Rules achieved #1 best-seller status in Amazon.co.uk’s ‘International Business’ category within two weeks of launching and will be translated and published in 12 international markets during 2017 including Brazil, India, and South Africa.

Michael Burchell, Organisation Solutions Expert with McKinsey & Company, says: Trust Rules provides succinct, smart, practical guidance on how to create a high-trust, high-performing workplace. Every manager should read this book and refer to it often.”

 

 

Bob Lee, author of Trust Rules: How the world’s best managers create great places to work, has long been intrigued by one simple theory – how and why the world’s best employers use great workplace cultures to drive competitive advantage for their business. Bob is an internationally recognised conference speaker, media commentator and former Director of Great Places to Work Institute UK and Ireland – the global authority on high-trust, high-performance workplace cultures.

With over 15 years’ experience interviewing the world’s best (and worst) managers and completing an MBA at University College Dublin Smurfit Business School, Bob  set out to understand what the best managers were doing to create such positive working environments for their employees, and in turn, help their organisations perform better. Carefully studying feedback from almost two million employees in 80 countries in a bid to better understand behaviours, attitudes and trends from some of the world’s greatest and worst managers, Bob compiled his research into practical, understandable terms.

From his research bore his first book – Trust Rules: How the world’s best managers create great places to work. The book achieved #1 best-seller status on Amazon.co.uk’s International Business category within two weeks of launching and will be translated and published in 12 international markets during 2017.

The key message of Bob’s work is that the best way to build a high performing business that consistently outperforms its competitors is by building a high trust culture in which people are trusted to do their best work. The key to a better workplace, the unique distinguishing factor, is the level of trust in the workplace – particularly between managers and staff.

Trust Rules: How the world’s best managers create great places to work is a straight talking, no-jargon, business book that will allow all managers to pick up and follow the 16 rules to improving their management style, and in turn their workplace and business performance.

 

Eight out of ten business owners say unnecessary office clutter takes up vital space in their office while almost half of all employers say the mess reflects badly on their business

Old paperwork, furniture and computers are biggest culprits contributing to office disorder 

Eight out of ten business owners (82%) feel clutter is taking up vital space in their office, with almost half of all employers (42%) saying the mess reflects badly on their business. A further four in ten employers (41%) worry that prospective clients get a bad first impression because of the disorder in the office.

Paperwork such as old files and documents (64%), furniture no longer in use (23%) and spare computers and computer parts (8%) are the biggest culprits taking up vital office space.

One in two business owners believe that by improving their office space, they could make the location a nicer space to be in (43%) for employees and clients, while almost half of all employers (39%) say an improved office space would probably improve staff morale and productivity. A further 15% of business owners feel that by removing office clutter they would have more space to hire further staff and allow their business to grow.

Interestingly, when it comes to finding a solution to the clutter, only 14% of business owners say they have availed of external self-storage solutions to store the content until they decide what to do with it. In fact, 84% of business owners have never looking at this option to help benefit their business.

The most important feature when selecting a self-storage unit for half of all business owners (51%) is the level of security provided at the facility. Having 24/7 access to their lock-up is also a key feature for one in four businesses. Similarly, only a quarter of business owners (24%) were aware of the substantial financial savings a business can make when availing of a self-storage unit when compared with renting a warehouse or moving to a larger office space.

With commercial rents continually rising, Jude O’ Meara, MD of Elephant Self Storage, says that instead of trying to move office, business owners could make more use of the space they already have: “With the rising cost of rent, many business owners can’t afford to move to a larger premises. What they can do instead is store archived files and other items and free up vital space in their existing office. Self-storage is a practical, cost-effective and secure solution which will allow business owners to grow their business, without incurring significant overheads. 

At Elephant Self-Storage, we store practically anything – furniture, computers, equipment, archived paper files or even bulky seasonal content such as the office Christmas tree and decorations. We have 800 storage units ranging in size from compact boxes and mid-size lockers right up to 1,000 square foot jumbo rooms, with free access as often as you like, so you just pick the storage size that suits your needs. And you can leave your items with us for as long as you like – whether that’s one week or one year. 

“Not only do we offer storage units for businesses, we also provide a pickup service and a free delivery acceptance service on behalf of our clients. If you are out on the road or simply have limited office space, Elephant Self Storage can hold these deliveries until you are ready to collect them. We also provide a free business post box and use of our business centre which can be a fantastic all in one package for smaller businesses.”

Security is also paramount at Elephant Self-Storage, as the facility has 800 CCTV cameras, 24/7 live monitoring, sophisticated internal and external alarm systems, electronic door and gate access, top of the range smoke detectors and personalised padlocks and access codes. Elephant Self Storage also offer free collection and move in offer for all storage customers who sign up for a period of longer than three months.

Dubbed the ‘Hotel for Your Goods’, Elephant Self-Storage also offers 24/7 access to selected external drive up units, meaning you can gain entry at any time of the day or night ensuring your items are accessible to you as much as possible.

 

For more details and to view the range of storage units at

Elephant Self Storage, check out www.elephant.ie or find us on facebook

 

To take a virtual tour of the Elephant Self Storage facilities, follow this link:

https://www.google.ie/maps/@53.2943509,-6.3538971,3a,75y,342.87h,77.59t/data=!3m7!1e1!3m5!1suFa0D7bEkn4AAAQvPDkSCg!2e0!3e2!7i7412!8i3706

Advertising Standards Authority for Ireland release latest Complaints Bulletin

  • 17 advertisements found to be in breach of the ASAI Code on grounds relating to Misleading Advertising, Principles, Taste and Decency, Safety and Promotions

The Advertising Standards Authority for Ireland’s (ASAI) independent Complaints Committee has released its latest Complaints Bulletin which contains 20 case reports on complaints recently investigated by the ASAI.

17 of the 20 advertisements were found to have been in breach of the ASAI Code on grounds relating to Misleading Advertising, Principles, Taste and Decency, Safety and Promotions. The advertisements complained of related to poster, website, social media, internet, cinema, TV, press, radio, leaflet and brochure advertising. The ASAI Complaints Committee chose not to uphold one consumer complaint and one intra industry / interested party complaint.

Two of the upheld advertisements complained about related to complaints from intra industry / interested parties. The ASAI has also issued a statement on one case and has advised advertisers to take note of their concerns in any future advertising campaign.

The Complaints Committee is a completely independent arm of the ASAI and is responsible for considering and dealing with complaints submitted by the public, by a member of the ASAI, by a Government Department or any other person or body of persons. The Committee is made up of a range of experts from the advertising, media, education, consumer and marketing sectors.  See further details here – http://www.asai.ie/about-us/complaints-committee.

Commenting on the latest ASAI rulings, Orla Twomey, Chief Executive of the ASAI, stated: 

The latest complaints bulletin from the ASAI highlights the ASAI’s commitment to protecting consumers and holding advertisers to account when their advertising is not compliant with the requirements of the ASAI Code.  The ASAI approach is to work with all advertisers, rather than against them, to ultimately ensure that all marketing communications are legal, truthful, decent and honest. The ASAI provide a free and confidential copy advice service to advertisers, agencies and media members to help them create responsible ads. If an advertiser has any concerns about a marketing communications’ compliance with the ASAI’s Code, they can contact us and avail of the free and confidential copy advice service. 

Sectors tend to fluctuate as marketing trends develop, and this includes the Telecommunications sector. The ASAI has noted the complaints within the Telecommunications Sector in particular and is continuing to work with and actively engage with advertisers within the area, to ensure that all future advertising is legal, decent, honest and truthful.”

Below is a list of complaints which have been found to be in breach of the ASAI Code:

 

Company/Organisation Complaint Category Further Details
 

An Droichead Beag

 

Principals / Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/leisure-nightclub-2/

 

 

 

Lyca Mobile

 

Principals / Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading due to lack of information

Complaint Upheld

http://www.asai.ie/complaint/telecommunications-53/

 

 

Lyca Mobile

 

Principals / Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/telecommunications-54/

 

 

Nissan Ireland

 

Taste & Decency

(7th Edition)

 

The independent complaints committee considered the ad to be in breach of sections 3.3 and 3.25 of the ASAI Code

Complaint Upheld in Part

http://www.asai.ie/complaint/motoring-20/

 

 

AIB

 

Safety

(7th Edition)

The independent committee considered the ad to be in breach of section 3.24(a) of the ASAI Code

Complaint upheld in part

http://www.asai.ie/complaint/financial-8/

 

 

Eir

 

Misleading

(6th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/telecommunications-56/

 

 

North’s Property

 

Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/property-5/

 

 

Facebook

 

Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/business-services-2/

 

 

Aer Lingus

 

Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/travelholidays-11/

 

 

Eir

 

Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/telecommunications-55/

 

Ballet Opera Ireland

 

Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/leisure-9/

 

 

Ryanair

 

Misleading / Promotions

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/travelholidays-12/

 

 

Westwood Club

 

Misleading / Promotions

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/west-wood-club/

 

 

Sim’s IVF Cork

 

Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/sims-ivf-cork/

 

 

Eir

 

Misleading / Promotions

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/eir/

 

 

 

 

The ASAI upheld complaints made by Intra Industry / Interested Parties in the following cases:

 

Company/Organisation Complaint Category Further Details
 

TanningSalon.ie

 

Misleading

(7th Edition)

 

The complainant considered the advertisement to be misleading

Complaint Upheld

http://www.asai.ie/complaint/tanningsalon-ie/

 

 

CityPOST

 

Misleading / Prices

(7th Edition)

 

 

The committee considered the advertisement to be misleading under sections 4.1 and 4.4 of the ASAI Code

Complaint upheld in part

http://www.asai.ie/complaint/citypost/

 

 

 

The following complaints were investigated and following investigation, the ASAI Complaints Committee did not uphold the complaints.

 

Company/Organisation Complaint Category Further Details
 

LIDL

 

Taste & Decency

(7th Edition)

 

Complaint Not upheld

http://www.asai.ie/complaint/lidl/

 

 

 

Vodafone 

 

Comparisons

(7th Edition)

 

 

Complaint Not upheld

http://www.asai.ie/complaint/telecommunications-57/

 

 

The following complaints made by consumers were investigated and following investigation, the ASAI Complaints Committee considered that it was more appropriate to deal with the matter by way of a statement.

 

 

Universal Pictures International / Ireland / Just Jordan

 

Recognisability

Statement Issued by ASAI

http://www.asai.ie/complaint/just-jordanuniversal-pictures-international-ireland/

 

The ASAI conducts ongoing monitoring of advertising across all media and since 2007, has examined over 27,000 advertisements, with an overall compliance rate of 98 per cent. The ASAI Monitoring Service monitors compliance with the Complaints Committee’s adjudications.

Media members are reminded that advertisements found to be in breach of the Code cannot be accepted for publication.

 

www.asai.ie

 

Or follow the ASAI on Twitter @THE_ASAI

97% of Irish SME’s are planning to invest in their businesses over the next 12 months according to new research from Bibby Financial Services Ireland

 

 

  • Investment by Irish SME’s will focus on up-skilling existing staff (77%), sales and marketing (63%), IT and digital technology (63%) and recruitment (60%)
  • 57% of Irish SME’s have seen sales grow over past year and 58% expect sales to increase further in next 12 month
  • 64% say rising overheads and costs are greatest challenge to SME’s
  • 69% of SME’s feel Brexit is the top threat to global economic growth
  • One third of Irish SME’s suffered from bad debt over the last 12 months
  • €13,780 is the average amount written off by every SME in Ireland annually due to customer non-payment or insolvency

 

An overwhelming 97% of Irish SME’s are planning to invest in their businesses in the next twelve months, according to the latest Global Business Monitor published by Bibby Financial Services Ireland, a leading provider of financial support and funding solutions to Irish SME’s.

Irish SME’s have signalled that such investment will focus on up-skilling existing staff (77%), sales and marketing (63%), IT and digital technology (63%) and recruitment (60%). Only 3% of respondents stated that they do not intend to invest at all.

Furthermore, Irish SME’s appear more confident in the strength of the domestic economy than the global economy, with over two-thirds (67%) of those surveyed describing the Irish economy as performing well, compared to just 22% in relation to the bigger global picture.

Geo-political events loom large in the minds of Irish respondents with 69% viewing Brexit as the top threat to global economic growth amongst Irish SME’s in 2017, followed by political uncertainty in the U.S. (55%) and global conflict or terrorism (21%).

However, despite considerable uncertainty surrounding the final outcome of negotiations between the UK and the EU, as well as potential changes to U.S. tax and trade policies, 92% of respondents are confident that the Irish economy will stay the same or improve over next 12 months.

The Global Business Monitor, produced by Bibby Financial Services, is an international survey of over 1,200 small and medium sized enterprises across eleven countries: Ireland, UK, US, Canada, Hong Kong, Singapore, Czech Republic, Poland, France, Germany and the Netherlands.

The report also shows that nearly six in ten (57%) Irish SME’s say sales have grown over the past 12 months. 30% say sales have remained the same while the proportion of those citing a decline in sales is 13%.

Looking ahead, over half (58%) of Irish SME’s expect sales to increase over the next 12 months, while 31% of respondents expect sales to stay the same. Those with higher turnovers (€1.2m+) signified the greatest optimism with regard to forecasted sales growth.

Broken down by sector, SME’s in the hospitality and leisure (73%) sectors are most positive about the economy citing an increase in sales over the last 12 months, while SME’s in the transportation industry say sales have remained the same (56%). Industries citing a decline in business performance over the past 12 months are mainly business services and manufacturing (21% and 22% respectively). SME’s in the wholesale and distribution industry are most pessimistic about the future, with 24% saying it will worsen over the next 12 months.

According to nearly two thirds (64%) of SME’s, rising overheads/costs are the greatest challenge to their business right now and they also cited this as their greatest challenge in the next 12 months (62%).

When asked which area is the most problematic in managing their business cashflow, over half (57%) of SME’s cited collecting payment from customers on time. Nearly half (49%) of respondents believe that an increase in interest rates will hinder their business growth, compared to 37% who don’t expect their business to be affected.

Almost a third of SMEs (32%) suffered from bad debt over the past 12 months. The average amount written off by each business due to customer non-payment or insolvency stands at €13,780. Internationally, SME’s in Germany have written off the most in the past 12 months with an average of €23,000.

More than a third (37%) of Irish SME’s use external sources of finance for their businesses.

29% of Irish SME’s say access to finance was poor, second only to France (30%).  Smaller Irish businesses (those turning over up to €300,000) are more likely to feel negative about sources of finance, with 9% having experienced finance rejections.

The average number of days for Irish SME’s to receive payment is 36 days, slightly longer than the international average of 34 days.

Of those Irish SMEs trading internationally, the UK, Germany and the U.S. represent the most value by way of exports. The UK also represents the greatest value in relation to imports and it’s for these combined reasons that the drop in value of Sterling has had a differing impact across Irish businesses.

Mark O’Rourke, Head of Business at Bibby Financial Services Ireland, says:  

“All economic indicators point to a strong economy and one that is primed for additional growth throughout the remainder of 2017 and 2018, whatever challenges are encountered. In the face of global economic and political uncertainty, Ireland remains a stable, competitive and pro-business economy. 

In terms of the economic outlook, primary risks to the Irish recovery are external. In particular, Brexit will have an, as yet, unknown long-term impact. For the moment, the main impact is via the value of sterling. At the same time, there are positive developments externally, with the global economy, including the Eurozone, picking up momentum, which in turn is likely to boost Irish exports.  

Many Irish SME’s are facing challenges with funding and perhaps are not fully aware of the broad range of funding options available even though many funding solutions, including invoice financing, are far more suited to their needs than traditional lending options.”

David Postings, Global CEO of Bibby Financial Services, says:  

“Our findings show that SME’s across the world remain concerned about the global economy. We have seen unprecedented geo-political change over the past 18 months, resulting in widespread uncertainty. This declining confidence in the global economy is leading many SME owners to retreat and focus on growth in their domestic markets.”

There are a number of universal barriers to international trade that SME’s must overcome, including time-zones, cultural nuances, border regulations, legal practices and languages. However, our research reveals that currency volatility is the number one concern amongst SME owners today.

Large and small businesses across the world have been impacted by foreign exchange fluctuation over the past year, and this is causing many SMEs to shy-away from international trade, to avoid such risk.  

However, there are significant opportunities available for businesses that are able to mitigate risk associated with currency volatility, by locking-in rates to protect against further fluctuations.

While it is encouraging to see SMEs broadly confident about their own sales growth, more needs to be done to highlight the support available from public and private sectors to help businesses unlock growth opportunities from international trade.

Businesses able to leverage the benefits of exporting and importing, whether this is finding new customer markets or forging new supply chains, have a higher propensity to achieve long-term growth.”

Bibby Financial Services Ireland (BFSI) is a leading provider of financial support and funding solutions to Irish SME’s. The company helps businesses to thrive and grow in domestic and international markets by providing bespoke financial assistance and a wide range of specialist and working capital funding options.

A member of the Asset Based Finance Association, Bibby Financial Services Ireland’s funding portfolio includes invoice discounting, factoring, export finance, foreign exchange services and specialist funding for a range of sectors.

Bibby Financial Services Ireland is part of Bibby Financial Services Group, an independent financial services partner to over 10,000 businesses across 13 countries. The Irish operation was established in 2006 and has an expert team of 30 employees based in Sandyford, Dublin.

For more information about Bibby Financial Services Ireland, please visit:
www.bibbyfinancialservices.ie
 
The Bibby Financial Services Global Business Monitor 2017 is available here:
www.bibbyfinancialservices.ie/global-business-monitor-ireland
 
Find us on Linkedin or follow us on Twitter @BibbyFinanceIE

The Ireland edition of The Times and The Sunday Times unveiled as official print and digital partners of the Dublin Fringe Festival 2017

The Ireland edition of The Times and The Sunday Times have been named as official print and digital partners of the Dublin Fringe Festival 2017.

Dublin Fringe Festival is the largest multidisciplinary arts festival in Ireland and will take place from 9th to 24th September. The event prides itself on showcasing fresh and innovative approaches to the arts from Irish and international makers. This year, 81 productions including 49 world premieres will be staged in 34 venues across the city.

As part of the activity, the Ireland edition of The Times will report on the Dublin Fringe Festival on a daily basis with a range of previews, highlights and news items while The Sunday Times will feature an exclusive pre-promotional guide at the beginning of the month along with a look-back guide when the initiative ends. Complimentary copies of The Ireland edition of The Times and The Sunday Times will be made available to audiences at selected venues and competitions will give readers the opportunity to win exclusive prizes.

The partnership with the Dublin Fringe Festival will see the Ireland edition of The Times and The Sunday Times feature across all of the Festival’s online and offline materials.

Festival highlights will include ‘Raven-Eyed’, a show by Irish aerial acrobat troupe Loosysmokes, ‘Triple Threat’, where Lucy McCormick and her Girl Squad will present their retelling of the New Testament, a collaboration  between Vancouver’s Theatre Replacement and Dublin’s Tonnta called ‘Town Choir’ which transforms notable writers’ observations into choral song with a wry twist and one of Brazil’s hottest young theatre companies, Grupo Tripé make their international debut at Fringe with ‘Entre Quartos (Within Rooms)’, a searing take on the lives and loves of 20-somethings in Brasília.

Victoria Bell, interim Chief Marketing Officer, says:

“This partnership between the Ireland edition of The Times, The Sunday Times and the Dublin Fringe Festival is a very natural fit. The festival is a fantastic platform for fresh and innovative ideas amongst Irish and international artists and our readers enjoy the extensive coverage of the arts which features in our titles. It’s wonderful to be able to join these two elements together and offer a range of perspectives on what’s happening in the arts.” 

The Ireland edition of The Times and The Sunday Times offer an in-depth and authoritative mix of Irish and international news, business, arts, politics and sport as well as insightful opinion and analysis. The titles deliver a well-balanced and outward looking perspective on the national and international stories that matter, ensuring readers are well-informed about the fast changing world we live in.

While the Irish news team ensures readers are always in the know about national stories, an insight into the global news agenda is delivered via the wealth of content generated by over 200 journalists in London and 36 correspondents across six continents. This is complemented by superb contributions from international names such as Caitlin Moran and Giles Coren.

Available in print, as well as via tablet app, smartphone app or on www.thetimes.ie, the Ireland edition of The Times is available from Monday to Saturday while on Sunday, subscribers can obtain access to the digital edition of The Sunday Times or purchase the print edition of the publication.

 

The Ireland edition of The Times and The Sunday Times

Know your times

www.thetimes.ie or follow us on @thetimesIE

 

For more information about the Dublin Fringe Festival’s exciting line up for 2017,

visit www.fringefest.com or follow us on Twitter @dublinfringe